Consumer laws have been tightened in recent months as market dynamics have changed. In addition to the strengthening of laws, the method of filing complaints has also undergone a significant evolution in the context of increasing digitalization. As part of this, the government has introduced a new system, the E-Daakhil consumer complaint platform, which has now ended two years after its inception. Here is all about E-Daakhil and how consumers can register their complaints on E-Daakhil.
What is E-Daakhil?
Developed under the Consumer Protection Act 2019, the E-Daakhil portal includes a provision for online filing of consumer complaints with consumer commissions and online payment of complaint filing fees. Faced with consumer restrictions due to COVID-19, the e-daakhil portal was introduced on September 7, 2020, as a low-cost, fast and hassle-free mechanism for filing consumer complaints.
It offers a simple platform for consumers facing time constraints to contact the consumer commission for the resolution of their complaints.
Currently, this facility is functional in 33 states and UT for the National Consumer Dispute Redress Commission (NCDRC), state commissions, 13 circuit benches, and 651 district commissions.
“The portal enabled all aggrieved consumers to submit complaints to consumer commissions online from the comfort of their own homes, pay the appropriate fees and follow the progress of the case online,” the ministry said. of Consumption in a press release.
How many cases have been settled by E-Daakhil so far?
In the last two years since its inception on September 7, 2020, a total of 23,640 consumer complaints have been received by electronic filing on the E-daakhil portal. Of this number, 5,590 complaints have been admitted so far. So far, a total of 889 cases have been handled on the e-daakhil platform.
What complaints can be filed on E-Daakhil?
Since the portal is a platform for registering complaints with consumer commissions, any complaint related to a consumer grievance can be filed. Cases ranging from issues such as faulty sari, faulty cast iron (tawa) to the single iron skillet handle have already been resolved via eDaakhil. Additionally, a fee refund dispute filed by a person from Bengaluru against an educational institution was also settled through the portal.
A consumer complaint this year was fixed by the same e-Daakhil establishment in Chandigarh for a faulty cast iron (tawa) and single handle cast iron pan combo set for Rs 1,529 on a website.
“The e-daakhil system has several successful cases which have been solved in Firozabad, Aligarh, Mainpuri, Vaishali, Port Blair, Dumka, West Tripura and Rangareddi and Andaman & Nicobar districts through this platform,” the ministry said in the statement. communicated.
How to register on E-Daakhil
To file a case with E-Daakhil, any consumer or lawyer can register on the e-Daakhil platform, https://edaakhil.nic.in/, with the required authentication by receiving an OTP on their mobile phone registered or an activation link on their registered email address. They can then move on to filing a complaint.
At least 84,957 people are registered users of the e-daakhil portal. “There is a continuous growth in the number of registered users on e-daakhil from September 2020 to August 2022 with an increase in the number from 5,963 to 84,657 users,” the Ministry of Consumer Affairs said.
As part of strengthening consumer rights, the government has also taken action against misleading advertisements. The Central Consumer Protection Authority (CCPA) has sent letters to some stakeholders to refrain from engaging in alternative advertising.
“Few notices have been sent to advertising agencies with information and broadcast industries for substitution advertising. Through various distribution channels, if issues are not addressed and result in further violations, the CCPA will take appropriate measures for the prevention of consumer rights,” the ministry said.
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